Terms & Conditions

1. About Nextro

Nextro is a software platform that enables appointment-based and service businesses (“Businesses”) to publish availability, manage bookings, and accept payments from their customers (“Customers”).

The platform is operated by NEXTROUK LTD (trading as Nextro), a company registered in England and Wales (Company No. 17276330) (“Nextro”, “we”, “us”, “our”).

2. Acceptance of these Terms

By accessing or using Nextro, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions (“Terms”), together with our Privacy Policy, Refund Policy, and Cookie Policy.

If you do not agree to these Terms, you must not use Nextro. We may update these Terms from time to time; continued use after updates constitutes acceptance.

3. Platform-only nature

Nextro provides software tools only. We are not a service provider and are not a party to any agreement, contract, or transaction between a Business and a Customer. Businesses are independent operators and are solely responsible for the services they offer and deliver.

Nextro does not endorse, verify, or take responsibility for the quality, safety, legality, or suitability of any services offered by Businesses. Any disputes about the service itself must be resolved directly between the Business and Customer.

4. Business accounts

Businesses must register for an account to use Nextro. You agree to:

• Provide accurate, current, and complete information during registration.
• Keep your account credentials secure and not share access with others.
• Notify us promptly at admin@nextroapp.com if you suspect unauthorised access.
• Accept full responsibility for all activity conducted through your account.

We reserve the right to suspend or terminate accounts that violate these Terms or that we believe present a risk to other users or to the platform.

5. Business responsibilities

Businesses using Nextro are responsible for:

• Holding any required qualifications, certifications, and insurance appropriate to their service activities.
• Accurately representing the services, appointment types, locations, and pricing shown on their booking page.
• Delivering services as described and attending booked appointments, or providing reasonable notice of cancellation.
• Complying with all applicable laws, including consumer protection, health and safety, and data protection law.
• Ensuring all tax obligations arising from payments received are met.

6. Bookings

Businesses control all availability shown to Customers. When a Customer completes a booking, that slot is reserved in Nextro. Nextro records the booking and facilitates any associated payment; it does not create or guarantee any contractual obligation between Nextro and the Customer regarding delivery of services.

Customers book at their own risk. Nextro is not liable for a Business's failure to attend, deliver, or honour a booking. Nextro is not responsible for losses arising from missed appointments, no-shows, cancellations, rescheduling disputes, or failure by either party to attend a booked appointment.

7. Payments and Stripe Connect

Where card payments are enabled, payments are processed by Stripe Technology Europe, Limited via Stripe Connect. Businesses who accept card payments must connect a Stripe account and agree to the Stripe Connected Account Agreement and the Stripe Services Agreement.

Nextro acts as a technology platform facilitating the payment connection between Customers and Businesses. Stripe is the payment processor; Nextro does not hold, control, or have access to card details or Stripe payout funds.

Nextro provides software services only and is not a payment service provider. Payment services are provided by Stripe Technology Europe, Limited, and are subject to Stripe's own terms and privacy policy.

Where card payments are processed, Nextro adds a customer-paid secure checkout fee to the checkout total. This fee is shown clearly to the Customer before payment is confirmed. Businesses receive their full listed price; the secure checkout fee is paid by the Customer and is not deducted from Business earnings.

Cash and other offline payment methods may also be supported where indicated. Businesses are solely responsible for confirming and managing any offline payment received.

8. Credits

Nextro operates a credit-based reminder system. Credits are consumed when automated email reminders are sent to Customers. Credits are non-transferable and non-refundable except where required by applicable law. Credits do not expire while your account remains active and in good standing. Credits may expire upon account termination for breach of these Terms.

Nextro may change credit pricing or allocation at any time with reasonable notice provided in-product or by email.

9. Subscription and platform fees

Access to paid features requires an active subscription. The current subscription price is £29 per month (exclusive of VAT). A 14-day free trial is available on first registration — no credit card required to start the trial. After the trial, an active subscription is required to continue using paid features. All fees are stated exclusive of VAT unless otherwise shown; applicable taxes will be added.

Subscriptions renew automatically unless cancelled before the renewal date. To cancel, use the account settings in-product or contact us at admin@nextroapp.com.

If you are a consumer within the meaning of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you may have the right to cancel a subscription within 14 days of the initial purchase. By activating your subscription and using the platform during this period, you expressly request immediate performance of the service and acknowledge that you may lose your right to cancel once the service has been fully performed.

10. Cancellations, refunds, and disputes

Businesses are responsible for setting and communicating their own cancellation and refund policies to Customers. Nextro does not mandate or enforce refund terms between Businesses and Customers.

See our Refund Policy for detailed guidance on how booking payments, cancellations, and disputes are handled.

If a card payment dispute (chargeback) is raised by a Customer with their bank or card issuer, Stripe will manage the dispute process. This may result in funds being held or reversed. Nextro is not liable for losses arising from payment disputes.

For subscription billing disputes, contact us at admin@nextroapp.com within 30 days of the charge in question.

11. Acceptable use

You agree not to use Nextro to:

• Engage in unlawful, fraudulent, misleading, or harmful activity.
• Impersonate any person or misrepresent your qualifications or services.
• Attempt to gain unauthorised access to accounts, data, or systems.
• Interfere with, disrupt, or degrade the platform or its underlying infrastructure.
• Upload or transmit malware, viruses, or any malicious code.
• Harvest or scrape data from the platform without our express written consent.
• Resell or sublicense access to Nextro without prior written agreement.

Breach of acceptable use may result in immediate account suspension or termination without refund.

12. Intellectual property

All intellectual property in the Nextro platform — including software, design, trademarks, and content produced by Nextro — belongs to NEXTROUK LTD or its licensors. Nothing in these Terms grants you ownership of any Nextro IP.

You retain ownership of any content you upload (such as business details or service descriptions). By uploading content, you grant Nextro a limited, non-exclusive licence to process and display it solely for the purpose of providing the service.

13. Data protection and privacy

We process personal data in accordance with UK GDPR, the Data Protection Act 2018, and our Privacy Policy. Businesses who process Customer personal data through Nextro must comply with applicable data protection law in respect of their own processing activities.

14. Indemnity

You agree to indemnify, defend, and hold harmless NEXTROUK LTD, its directors, employees, and agents from and against any claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from: (a) your use of Nextro; (b) your services or your relationship with Customers; (c) your breach of these Terms; or (d) your violation of any applicable law or third-party rights.

15. Disclaimer of warranties

Nextro is provided on an “as is” and “as available” basis without warranties of any kind, express or implied, to the fullest extent permitted by law. We do not warrant that the service will be uninterrupted, error-free, secure, or free of viruses or other harmful components.

16. Limitation of liability

To the maximum extent permitted by applicable law, NEXTROUK LTD shall not be liable for any indirect, incidental, special, consequential, or punitive losses, including loss of profits, revenue, data, goodwill, or opportunity, even if we have been advised of the possibility of such losses.

Our total aggregate liability to you for all claims arising out of or related to these Terms or your use of Nextro shall not exceed the greater of: (a) the total fees paid by you to Nextro in the three (3) months immediately preceding the event giving rise to the claim; or (b) £100.

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

17. Consumer rights

If you are a consumer (an individual acting outside of a trade, business, or profession), nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation in England and Wales.

18. Changes to the service and these Terms

We may modify, suspend, or discontinue Nextro (or any part of it) at any time. We will endeavour to provide reasonable notice of material changes. If changes to these Terms materially affect your rights, we will notify you by email or prominent in-product notice at least 14 days before the changes take effect (except where required to act immediately by law).

19. Governing law and jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, save that nothing prevents either party from seeking injunctive or other urgent relief in any competent court.

20. Booking link import

Nextro provides a booking link import feature that allows you to submit the URL of a publicly accessible business profile on a supported third-party platform (such as Fresha or Booksy) during account setup. When you submit a URL, Nextro retrieves only publicly available business information — such as the business name — to help pre-fill your account details.

By using the booking link import feature, you confirm that:

• You are the owner or an authorised representative of the business profile at the URL you submit.
• You have the right to use the business information retrieved through the import.
• You understand that imported information is pre-fill only and you are responsible for reviewing and editing it before use.

No customer data, payment information, booking history, or private account settings are accessed or imported. The feature retrieves only publicly visible business information.

You remain solely responsible for ensuring that any information imported into your Nextro account is accurate, up to date, and lawful for you to use. Nextro does not verify the accuracy of imported information.

Nextro reserves the right to refuse, rate-limit, or disable import requests that appear abusive, exceed permitted usage, or are used for purposes other than setting up your own account, in accordance with our Acceptable Use Policy.

21. CSV migration

Nextro provides a CSV migration feature that allows Businesses to upload exported CSV files from their previous booking platform in order to import customer contact records and service details into their Nextro account.

CSV migration is distinct from the booking link import feature described in section 20. CSV migration involves uploading data that you already hold — it does not retrieve any data from third-party platforms.

By using the CSV migration feature, you confirm that:

• You own or have the right to use the CSV data you upload.
• Any personal data about your customers contained in the CSV was collected by you lawfully and in accordance with applicable data protection law.
• You are responsible for having an appropriate legal basis for processing any personal data you import, and for ensuring that your processing of that data complies with UK GDPR and the Data Protection Act 2018.
• You will not upload personal data about individuals with whom you have no legitimate business relationship.

Nextro processes CSV data solely to create account records on your behalf and to assist with your migration. Raw CSV files are not stored by Nextro. Imported data can be edited or deleted by you at any time from within your account.

Nextro accepts no responsibility for the accuracy or lawfulness of data you upload. You remain solely responsible for ensuring that any data imported into your Nextro account is accurate, up to date, and that you are lawfully entitled to process it.

22. Contact

For questions about these Terms, contact us at: admin@nextroapp.com
NEXTROUK LTD, Company No. 17276330, England and Wales.
8 Rodington Fields, Shrewsbury, SY4 4FE.